Frequently asked questions

Short answers to the questions we get asked most. If yours is not here, send us a message and we will reply.

Ordering

How do I place an order?

Add what you want to your cart, open the cart and go to checkout. Enter your name, mobile number and delivery address, choose how you want to pay, and confirm. You get an order number straight away.

Do I need an account to order?

No. You can order as a guest. An account only saves your details and keeps your past orders in one place.

How do I follow my order?

Open the track your order page and enter your order number and the mobile number you used at checkout.

Can I change or cancel my order?

Message us as soon as you can, with your order number, and tell us what you need. We will tell you whether it can still be changed or cancelled.

Can I order more than one item?

Yes. Add as many items as you like to your cart. You can order up to 10 of each item at a time.

What if the colour I want is sold out?

Sold-out colours are marked on the product page. If you want one of them, message us and we will tell you what we know.

Payment

Which payment methods do you accept?

cash on delivery and bank transfer. You choose when you check out.

Can I pay by card?

Not at the moment. We do not take card payments on this site, and we never ask for card details.

How does paying by bank transfer or mobile wallet work?

If you choose one of these, we show you the account to pay right after you place the order, together with your order number. Send the amount, write the order number as the reference, and we confirm your order when the money reaches us.

Delivery

How much does delivery cost?

Delivery costs Rs 250 per order, and is free on orders of Rs 5,000 or more.

How long does delivery take?

Orders usually arrive in 3. Remote areas can take longer. There is more on the delivery page.

Do you deliver to every province?

You can choose any province at checkout, including Gilgit-Baltistan and Azad Jammu and Kashmir. If we cannot deliver to yours yet, checkout says so before you place the order. Deliveries to remote areas can take longer.

Which courier will bring my order?

We send orders with a courier service. Once your order has shipped, the courier's name and tracking number appear on the track your order page, with a link to the courier's own tracking page when it has one.

Can I open the parcel before I pay the courier?

Please check the parcel while the courier is with you. If it looks damaged, tell the courier and contact us the same day.

Warranty

How do I make a warranty claim?

Fill in the claim form on the warranty page with your order number and a description of the problem. We reply with the next steps.

Your information

Is it safe to order from this site?

We never receive or store card numbers, because we do not take card payments. Passwords are stored in scrambled form and the connection to the site is encrypted. Our privacy policy explains the rest.

How do I reach a person?

Use the contact page. You can also write to support@jervox.com.

Or call us on 0339 9330933.